The Home Depot Hudson Store in Hudson, WI 54016 (2024)

Unhappy

Bought a grill, sale price was not honored because they said it was expired, even though the sign was on it. Associate proceeded to leave the sale price sign on the remaining items. All boxes were damaged. Got it home and it is all scratched and dented.

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Just hope you get the right person

I am not new to Home Depot, although I am new to their credit card. The experience with the young lady at customer service in Hudson was beyond unacceptable. I was trying to make a $3200 purchase and she combative, rude and unwilling to help. Again I'm trying to purchase something at their store. I was told that if anything that I was asking was not on the screen in front of here too bad that's the way it is. I had questions about the credit card I just got and she kept repeating that she can’t do or answer anything that is not on the screen in front of her. When I asked for her manager she said I needed to stand in the other line and wait. I asked if she could bring him to me she said she was done helping me and to step aside for people behind me. I reluctantly got out of line and called the Credit Card company, they answered my questions and conformed the store should have been able to help me. I went back to the manager’s line and he was able to help me complete this purchase also agreeing with the card company this could have been handled at the store. I am now basically just over an hour and a half on this purchase at the store where I knew exactly what I wanted and just needed to pick up. When I got out to the yard to load the garden tractor, the bag for the manuals was open and the were sitting in a bag of rain water (See Picture). The people helping me load it went to look for another set and came back empty handed. They offered to print it out of the internet if I was willing to wait. At this point I told them I just want to go home and end this experience. They apologized and left me.Why would they not offer to get me a new set of manuals (what I purchased)? I’m not sure if I need to contact Cub Cadet or what at this point??If you are wondering why I still made this purchase its because of the time into getting the card, having over 2 hour in just travel, and it was the exact garden tractor we wanted. The only reason it was 2 stars is because someone in the sore greeted us and helped and the service manager completed my purchase.

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Good prices and selection, customer service..eh

Don't frequent this store much, just luck I guess, but the associates ALWAYS seem, disinterested, cold, and act as if they'd rather be somewhere else. They need lessons from quick trip emplorees.

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Amazing, helpful, staff

Best Home Depot I’ve ever been to. Staff at the Hudson location are so dang friendly and helpful. Specifically, Steve and Gary went above and beyond to help and answer all of my questions related to a project I’ve been extremely anxious about. Highly recommend.

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Kitchen remodel done well

We used Home Depot for our kitchen design and ordering. I liked the fact that you could make an appointment with someone instead of hoping to find a random person to help you out.

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Outstanding Customer Service

As a new homeowner of an old family farmhouse we are deep in remodeling and needed many items for our projects. Jeremy was excellent and assisted us with adding on to our battery run tools. His product knowledge was outstanding and in the end we went home with more than we expected but will make our projects go more smoothly. This location offered great products and fabulous service! We look forward to our next visit.

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Professional/Friendly

The Hudson Home Deport location is very professional and friendly ensuring that they can meet the customers needs.

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Well stocked. Very helpful employees!

Employees are always helpful in answering questions and solving problems.

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Helpful Team

My wife and I were in the store to make a purchase. The associate was engaging, and he helped us with that purchase. Through that conversation, we were able to get more information from him, and we were able to purchase an additional product that we believed would help us with our home.

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Exceptional and kind

The staff at this location are not only knowledgeable with helping me find the specific tool I needed for my project but were also pleasant on approach and happy to help. EXCEPTIONAL SERVICE!

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