HR Contact Information (2024)

FAQs

What to do when HR does not respond? ›

When HR disregards your complaints, be sure to file a complaint with the Equal Employment Opportunity Commission (EEOC). The EEOC may investigate your employer and seek evidence, and may even recommend mediation so a resolution can be reached with the assistance of an objective third party.

Cover what you have accomplished in your career and what work you have done in the past which can help you excel in the position that you are being interviewed for. You can also tell why you want the position and how the job is going to be perfect for you. Focus only on your strengths that are relatable to the work.

HR may ask to meet with you if your employer is offering you a bonus or promotion or if they have to decrease your pay or offer you a lower pension. HR may also ask to meet with you to explain any upcoming changes to overtime pay, paid time off, paid holidays or extended leave policies.

The general rule is don't bring your everyday complaints to HR. They're not there to make your job better or easier and they might fire you simply because they don't want to hear it. This is usually legal.

If you've received no response after a job interview (and you didn't hear back even after you followed up on your job application), it's safe to assume that you didn't get the position and should keep interviewing with other companies.

It's a good idea to ask during the interview about when you should expect to hear from them and take it from there. As a rule of thumb, following up within a week is perfectly acceptable. If you don't hear back after an additional week, you can reach out again.

Start by showing that you took the time to get to know both the hiring manager and the company. Stand out from the competition by finding unique themes, attributes, projects, values, or needs you have in common and then incorporating those into your application materials.

Say, “Thanks so much for calling. I was hoping I'd hear from you. I've been really excited about this opportunity since I first came across it."

No matter where you are in your job search, you should always reply. It's a huge win to be pursued for a role!

Words that trigger negative emotions – These would include words such as “accused”, “aggravated”, “blamed”, “unimportant”, “unhappy”. Leadership IQ found that poorly-rated job candidates used 92% more of these words than highly-rated candidates.

What not to say in an HR investigation? ›

“I'm not sure, but…” Speculating or making assumptions can muddle the facts, leading to misunderstandings. Stick to what you know. “It's always been done this way”: This defense can imply resistance to change or justify inappropriate behavior based on tradition, which doesn't hold up under scrutiny.

But human resources rarely leads the way in firing someone. The decision to terminate an employee nearly always comes from their manager or supervisor. HR's role is to coordinate the process, explain your rights and benefits when leaving an organization, and make sure your employer follows the law and its own policies.

Retaliation occurs when an employer penalizes an employee for participating in “legal protected activities.” In California, filing a complaint is considered a legal protected activity that your employer can't retaliate against.

They can even share the reasons that you lost your job. However, if an employer falsely states you were fired or cites an incorrect reason for termination that is damaging to your reputation, then you could sue for defamation.

“If you have a problem with another employee, especially your manager, and you decide to involve HR, you're not enlisting someone on your side. Instead, you're involving the company in the issue. That may be what you want, but you need to tread carefully.”

If HR refuses or fails to help, you may need to escalate your complaint. Most companies have additional protocols in place for taking an issue beyond HR. There may be an anonymous hotline that you are supposed to call or some other process. Follow these procedures and keep records of all communication.

There are different stages of follow up based on where you currently are in the process. I know that you may be busy and that your time is valuable. If you are able to provide me a response I would appreciate it, if not it's perfectly okay. Please let me know if you have any further questions or concerns.

The length of time that HR takes to investigate complaints will depend on a few factors. These include the nature of the complaint, the company and the HR department. In most cases, complaints will be investigated within 3 days to a week. In some cases, it will take longer for HR to conclude their investigation.