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About Us Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation’s leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job Description As a Redemption Desk Attendant at Elevate Entertainment Group, you will be responsible for assisting guests with redeeming points earned from arcade games for a variety of prizes. Your role will involve providing excellent guest service, maintaining accurate redemption records, and ensuring a seamless redemption process for our guests.
Responsibilities include but are not limited to:
Greet guests warmly and assist them with redeeming tickets for prizes.
Provide information about prize options and help guests make selections.
Verify points accurately using the redemption system. Ensure that guests receive the correct amount of points for their purchases.
Maintain a well-organized and stocked redemption counter.
Restock prizes as needed and ensure that all prizes are displayed attractively.
Provide assistance and resolve issues to ensure guest satisfaction.
Maintain cleanliness and organization of the redemption desk area.
Ensure that the redemption area is free from hazards and obstacles.
Assist with other tasks as needed to support overall arcade operations.
Skills + Abilities included but are not limited to:
Able to take direction and work together as a team
Work calmly and execute job duties effectively under pressure
Education + Experience + Requirements:
Availability to work during holidays, nights, and weekends with increased hours during peak times
Must be at least 16 years of age
Must be able to work in an environment with loud noise, flashing lights and repetitive motion
Physical Requirements:
Prolonged periods of standing, walking, climbing stairs
Must be able to lift 50 pounds at times
Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Entertainment Providers
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